This article shows you how to override priority statuses of incidents. These same steps can be used to change the priority back to the default priority.
1- In your incident type's incident page, use the box to mark the incidents you would like to override the priority status of.
Note- All of the selected incidents will be changed to the same incident priority.
2- Click on the Override Priority button.
3- Use the drop down menu to choose the priority outcome you want.
Outcome for Set priority true:
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