Core now has the ability to filter incidents by workflow by using queues. This guide will show you how to set it up and how it works.
How to Set Up Incident Queues
1- Click on the Configuration option at the top of the page and select Incident Types.
2- Click on the incident type you would like to add incident queues to.
3- Click on the Workflow tab.
4- Click on the plus symbol.
5- Click on the box next to Incident queue then click on the save button. (You can do this for multiple work flow options. Only the work flow options with this enabled will show up in the queue drop down menu.
How to Use Incident Queues
1- Click on the Incidents option at the top of the page and select the incident type you have set up incident queues for.
2- Click on the Queues drop down menu and select the work flow status to show all of the incidents in that status.