How to Override the Waiting Room

Waiting Room in Proctor Tools:

• Candidates may be placed in a waiting room due to technical issues (token, connectivity, firewall).
• Proctors have an 'Override Waiting Room' control to release candidates once issues are fixed.
• This allows the candidate to resume the exam without restarting.
• The waiting room ensures exam integrity while resolving technical problems.

This article walks you through how to override a waiting room.

1- Navigate to Deliveries page.  Open the navigation menu and click on Deliveries.

2- Select the in progress delivery that needs the waiting room override.

3- Click on the Add Delivery button.

4- Click on the Launch button for the proctor tools.

5- Click on the Override waiting room.