Allowing Camera, Microphone, and Screen Sharing Access in Firefox on a macOS 26 or 15 computer

This step-by-step guide will assist you in setting up your macOS 26 or 15 computer so that it can be used with Caveon Observer with Screen Sharing, Web Camera, and Microphone Access.

System Level Permissions

1. Click on the Apple Menu, and choose System Settings

2. Click on Privacy & Security located on the left side of the Settings Applet

    

3. Scroll through the list until you see Camera and click on it

4. Ensure that Firefox has been toggled on for Camera Access

    

5. Click the back button (<) next to Camera, then click on Microphone  
6. Ensure that Firefox has been toggled on for Microphone Access
7. Close System Settings.

Primary Method of granting access in Firefox

Note that you should ensure that your system level permissions are set correctly as described earlier before attempting to complete these steps.

1. Launch your Observer link
2. Click Enable Webcam
3. Click Allow to start your web camera (Do not select to use iPhone as Web Camera)

4. Select the correct camera and microphone and click Allow

   

5. On the Screen-Share line, click Enable Screenshare. When asked what screen to share, click Entire Screen, then click Allow
6.  

If you are not prompted to grant access or accidentally clicked block\deny

Note that you should ensure that your system level permissions are set correctly as described earlier before attempting to complete these steps.

1. In Firefox, click on the 3 stacked lines located on the top right side of your screen

2. 

3. Click on Settings

4. Click on Privacy and Security

   

5. Scroll down to the Permissions area

   

6. Click on Settings next to Camera
7. Ensure that https://observer.caveon.com is set to Always Ask, rather than blocked.  If it is listed as blocked change it to Always Ask
8. Click Save Changes
9. Click on Settings next to Microphone
10. Ensure that https://observer.caveon.com is set to Always Ask, rather than blocked.  If it is listed as blocked change it to Always Ask
11. Click on Exceptions for "Block pop-ups and third-party redirects"
12. Enter https://observer.caveon.com and click Allow, then enter https://scorpion.caveon.com and click Allow and
13. Click Save Changes

Additional Troubleshooting

1. Ensure that your browser is up-to-date by going to Settings\Help\About Google Chrome and choosing check for updates
2. Ensure that you are running macOS 26 or 15 with the latest security updates
3. If your device is managed by corporate policies, (InTune, JAMF, or other corporate MDM managed solutions), ask your administrator to allow access for the site or use a different unmanaged device.