Allowing Camera, Microphone, and Screen Sharing Access in Firefox on A Windows 11 PC

This step-by-step guide will assist you in setting up your Windows 11 computer so that it can be used with Caveon Observer with Screen Sharing, Web Camera, and Microphone Access.

System Level Permissions

1. Press the Windows Key + I to open settings 

2. Click on Privacy & Security located on the left side of the Settings Applet

   

3. Scroll through the list until you see Camera

4. Ensure that "Camera access" is turned on and  "Let Desktop apps access your Camera" is toggled to on, and that Firefox is listed as an option

   

5. Click on Privacy & Security again and repeat for the Microphone, again ensuring that "Microphone access" is turned on and  "Let Desktop apps access your Microphone" is toggled to on, and that Firefox is listed as an option

Primary Method of granting access in Edge

Note that you should ensure that your system level permissions are set correctly as described earlier before attempting to complete these steps.

1. Launch your Observation link
2. Clock on enable Web Camera

3. Select the correct camera and microphone and click allow

   

4. On the Screen-Share, click enable, and then when asked what screen to share click Screen 1. and click allow.

    

If you are not prompted to grant access or accidentally clicked block\deny

Note that you should ensure that your system level permissions are set correctly as described earlier before attempting to complete these steps.

1. Within Firefox while on your Observation setup screen in Firefox click on the 3 stacked lines located on the top right hand side of your screen. 

   

2. Click on Settings

3. Click on Privacy and Security

   

4. Scroll down to the permissions area

   

5. Click on Settings next to Camera
6. Ensure that https://observer.caveon.com is set to Always Ask, rather than blocked.  If it is listed as blocked change it to Always Ask
7. Click Save Changes
8. Repeat for Microphones
9. Click on Exceptions for "Block pop-ups and third-party redirects"
10. Enter https://observer.caveon.com and click allow, repeat for https://scorpion.caveon.com and click allow and then Save Changes.

Additional Troubleshooting

1. Ensure that your browser is up-to-date by going to Settings\Help\About Firefox and choosing check for updates
2. Ensure that you are running Windows 11, and not an unsupported version of Windows (10, 7, Vista, XP)
3. Ensure that Windows is Activated https://support.microsoft.com/en-us/windows/activate-windows-c39005d4-95ee-b91e-b399-2820fda32227
4. If your device is managed by corporate policies, (Active Directory Group Policies, InTune, or other corporate managed solutions), ask your administrator to allow access for the site or use a different unmanaged device.